Returns Policy
Returns Policy
1. General Returns
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your item(s) within 30 days of delivery, provided they are in a resalable condition.
2. Conditions for Returns
To be eligible for a return, your item must be:
- Unused, unwashed, and in the same condition that you received it.
- In the original packaging, with all tags and labels attached.
- Accompanied by the receipt or proof of purchase.
3. Faulty Items
If you receive a faulty item, we apologize for any inconvenience this may have caused. Faulty items can be returned for a full refund or exchange, and we will cover the cost of the return shipping. To initiate a return for a faulty item, please contact our customer service team with details of the fault and your order number.
4. Return Shipping Costs
- For non-faulty items, the customer is responsible for paying the return shipping costs.
- For faulty items, we will cover the cost of return shipping.
5. Long Distance Selling
Customers have the right to cancel an order within 14 days of receiving their goods when purchasing online. If you choose to cancel your order under these regulations, you must notify us within 14 days of receiving your goods and return them to us in a resalable condition within 30 days of delivery.
6. Sale Items
We accept returns on sale items, provided they meet the conditions outlined in Section 2. Sale items will be refunded at the purchase price.
7. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 working days.
8. Exchanges
If you need to exchange an item for a different size or color, please return the original item in accordance with this policy and place a new order for the desired item.
9. Contact Information
For any questions regarding returns, please contact our customer service team at [your contact email] or call us at help@boxah.com
