Privacy Policy

Privacy Policy for Boxah

Introduction

Welcome to Boxah, a trading name of Must Be Group Ltd ("we", "our", "us"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

  • Personal Information: When you make a purchase, sign up for our newsletter, provide your phone number, or contact us, we may collect personal information such as your name, email address, phone number, and shipping address.
  • Payment Information: We collect payment information to process transactions, but this information is not stored on our servers.
  • Usage Data: We collect data on how you interact with our website, including your IP address, browser type, pages visited, and time spent on our site. This helps us improve our services and your experience.
  • Marketing and Analytics Data: We use Google Analytics and other marketing tools like Google, Facebook, and Instagram to track user behavior and preferences. This helps us tailor our marketing efforts.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • To Provide and Maintain Our Service: We use your information to process transactions, manage your account, and provide customer support.
  • To Improve Our Service: We analyze usage data to understand how our website is used and how we can improve it.
  • To Communicate with You: We use your contact information, including email and phone number, to send you updates, newsletters, promotional materials, and SMS notifications. You can opt out of these communications at any time.
  • For Marketing Purposes: We use marketing data to create targeted advertising campaigns on Google, Facebook, and Instagram.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

We implement a variety of security measures to ensure the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights

You have the right to:

  • Access Your Information: You can request a copy of the personal information we hold about you.
  • Correct Your Information: You can request that we correct any inaccuracies in your personal information.
  • Delete Your Information: You can request that we delete your personal information, subject to certain legal obligations.

6. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Must Be Group Ltd
71-75 Shelton Street, Covent Garden,
London, United Kingdom, WC2H 9JQ
Email: help@boxah.com

Effective Date: 29/07/24